Batch offers a unified Customer Engagement Platform (CEP) that streamlines omnichannel campaign execution for CRM teams. It consolidates user profiles and facilitates precise messaging across email, mobile push, web push, and in-app channels through real-time data infrastructure and modern orchestration tools.
Funding
$23.3M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Businesses struggle to deliver consistent, personalized customer experiences across multiple communication channels. Fragmented data and manual campaign management processes hinder the ability to engage users effectively and at scale.
Solution
Batch provides a unified Customer Engagement Platform (CEP) designed to streamline omnichannel campaign execution for CRM teams. The platform leverages a real-time data infrastructure to consolidate user profiles and facilitate precise messaging across email, mobile push, web push, and in-app channels. Batch's modern orchestration tools enable the creation of automated, trigger-based, and scheduled customer journeys, allowing for personalized interactions. Integrations with leading Customer Data Platforms (CDPs) and analytics services further enhance campaign targeting and performance measurement.
Target Audience
The primary customers are CRM and marketing teams within businesses, particularly in sectors like retail, finance, media, and luxury, seeking to enhance customer engagement and personalize communications at scale.
Features
- Unified platform for omnichannel campaign management across Email, SMS, Mobile Push, Web Push, and In-App Messaging.
- Real-time data platform for consolidating user profiles, custom properties, and events.
- SDKs and APIs for seamless data integration from mobile apps and web properties.
- Orchestration engine for creating trigger-based, recurring, and one-shot customer journey automations.
- Advanced segmentation and audience management tools for personalized targeting and retargeting.
- Message composition and optimization features, including A/B testing, preview, and performance analysis.
- Scalable infrastructure capable of high-volume message delivery and transactional API support.
- Data privacy features including EU-based data hosting, GDPR compliance tools, and bare-metal server infrastructure.
- Integrations with CDPs, analytics platforms, and marketing technology stacks.