Basis Coverage
Basis Coverage operates a voice assistant that helps Medi-Cal members complete their annual coverage renewal by phone. The assistant verifies identity, guides members through renewal questions, and collects verbal consent to send a secure DocuSign link via text for electronic signature, helping Medicaid managed care plans and clinics prevent coverage loss.
- Healthcare Technology
- Digital Health
- AI Agents
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Medicaid managed care plans and clinics often struggle to reach members for annual coverage renewals, leading to gaps in enrollment and preventable loss of health coverage. Traditional renewal outreach is labor-intensive, and many members face barriers completing paperwork or navigating online portals.
Solution
Basis operates a voice assistant that helps Medi-Cal members complete their annual coverage renewal by phone. The assistant verifies the member's identity, walks them through renewal questions, and collects verbal consent to send a text message with a secure signing link. Members review and sign a pre-filled renewal form via DocuSign, and the completed renewal is processed without requiring an in-person visit. This workflow allows plans and clinics to increase renewal completion rates and reduce coverage losses among their enrolled populations.
Target Audience
Basis serves Medicaid managed care plans and clinics in California that need to complete Medi-Cal renewals for their members and patients.
Features
- Automated phone-based renewal assistance that verifies identity using phone number, name, and date of birth
- Voice-interactive question flow that guides members through the renewal application
- Transactional SMS with a secure DocuSign link for electronic signature of the pre-filled renewal form
- Twilio-powered telephony and messaging infrastructure with verbal consent capture for text opt-in
- Compliance-focused data handling, including retention limits and opt-out via STOP