B-Connect
B-Connect transforms guest Wi-Fi logins into a growth engine for hospitality businesses, capturing customer data through branded portals and automating personalized email campaigns. The platform includes AI-powered review management that drafts on-brand responses for Google, TripAdvisor, and Booking.com, which staff can approve with a single tap. It integrates with major tools like Mailchimp, Salesforce, and Opera PMS, with setup completed in under five minutes.
- Artificial Intelligence
- Hospitality & Travel Technology
- Marketing Technology
- Software Only
Funding
Founders
Product
Problem
Hospitality businesses such as restaurants, pubs, and hotels struggle to capture guest contact information and convert one-time visitors into repeat customers. Manual follow-up is inconsistent, and responding to online reviews across multiple platforms is time-consuming, leading to missed opportunities for engagement and lost bookings.
Solution
B-Connect provides an AI-powered intelligence platform that turns every guest Wi-Fi login into a known contact and an automated marketing campaign. When guests connect through a fully branded captive portal, their name and email are captured and synced in real time to the business's CRM. The platform then automatically sends personalized emails—a welcome message within 60 seconds, re-engagement nudges for lapsed guests, and thank-you messages after positive reviews—all written by AI and sent under the brand's name. Additionally, B-Connect monitors reviews across Google, TripAdvisor, and Booking.com, generating on-brand AI responses that staff can approve with one tap, preventing negative reviews from costing future bookings.
Target Audience
Primary customers are cafés, restaurants, pubs, bars, and hotels that want to automate guest data capture, email marketing, and review management to increase repeat visits and online reputation.
Features
- Fully branded Wi-Fi captive portal that captures guest names and emails at the point of connection
- AI email marketing engine that sends personalized welcome, re-engagement, and reward messages automatically without manual effort
- AI review management that drafts on-brand responses for Google, TripAdvisor, and Booking.com, with one-tap approval workflow
- Real-time CRM synchronization with integrations including Mailchimp, Brevo, Klaviyo, Salesforce, HubSpot, Opera PMS, Airbnb, TripAdvisor, and Zapier
- Multi-brand management dashboard with extreme flexibility and customization for hospitality groups
- GDPR-compliant data capture ensuring guest privacy and regulatory adherence
- Built-in analytics tracking monthly income and quarter-to-date revenue performance, with a reported +14.4% QTD increase