AxisVoice is an AI communication platform that answers, routes, and summarizes business phone calls, messages customers on WhatsApp, and processes payments. Built for pharmacies, GP clinics, and nursing homes, it operates 24/7 in 30+ languages across Ireland, Northern Ireland, the UK, EU, and US. The system replaces traditional receptionist workflows with automated call handling and follow-up messaging.
- Artificial Intelligence
- Healthcare Technology
- Software Only
Funding
Funding not disclosed
Founders
Product
Problem
Healthcare and service businesses such as pharmacies, GP clinics, and nursing homes receive high volumes of phone calls that often go unanswered during peak hours or after closing time. Missed calls lead to frustrated patients, lost appointments, and administrative burden on staff who must manually return calls, take messages, and process routine inquiries.
Solution
AxisVoice provides an AI-powered phone assistant that automatically answers, routes, and summarizes every incoming call, ensuring no call is missed regardless of time or staffing levels. The platform handles multi-turn conversations in 30+ languages, directs callers to the appropriate department or staff member, and generates concise summaries of each interaction for follow-up. Beyond voice, AxisVoice extends communication to WhatsApp, allowing businesses to message customers, send appointment reminders, and receive replies through a familiar channel. The system also supports payment collection directly within the call or messaging flow, reducing friction for services that require deposits or co-payments.
Target Audience
Primary customers are pharmacies, GP clinics, and nursing homes in Ireland, Northern Ireland, the UK, EU, and US that need reliable after-hours call handling and automated patient communication.
Features
- AI receptionist that answers and routes calls 24/7 with natural language understanding
- Automatic call summarization with key details extracted and logged for staff review
- WhatsApp integration for two-way customer messaging, reminders, and broadcast updates
- Built-in payment processing that enables transactions during calls or chat conversations
- Multilingual support covering 30+ languages including English, Irish, Polish, Urdu, Romanian, Bengali, Chinese, Italian, French, Spanish, German, Portuguese, Arabic, and Hindi
- Cloud-based platform requiring no on-premise hardware, deployable across multiple locations