Awaaz.De provides a voice-based engagement platform that utilizes interactive voice response (IVR), SMS, and mobile applications to facilitate communication between financial institutions and underserved communities in vernacular languages. This technology addresses barriers of language, literacy, and connectivity, resulting in a 30% increase in timely repayments and a 95% reduction in operational expenses for its clients.
Funding
Funding not disclosed
Founders
Product
Problem
Financial institutions in emerging markets face significant challenges in effectively communicating with and engaging underserved communities due to barriers of language, literacy, and limited access to technology. Traditional communication methods often fail to reach last-mile customers, hindering financial inclusion and increasing operational costs.
Solution
Awaaz.De offers a SaaS-based customer engagement platform that enables financial institutions to connect with last-mile customers in emerging markets through a multimodal approach, leveraging IVR (voice), SMS, and mobile applications in vernacular languages. The platform's 360° Customer Connect solution facilitates customized, automated voice reminders and confirmations throughout the borrower lifecycle. By overcoming language, literacy, and connectivity barriers, Awaaz.De helps financial institutions improve customer engagement, increase collections efficiency, prevent fraud, and promote financial literacy. The platform also provides analytics and dashboards to segment customers, identify opportunities, and improve data quality.
Target Audience
Awaaz.De primarily serves microfinance institutions, digital lenders, banks, small finance banks, and non-banking financial companies operating in emerging markets.
Features
- Omnichannel mobile UX supporting IVR (voice), SMS, and mobile apps for customer engagement.
- Pre-integration with WhatsApp, UPI, and core banking infrastructure for seamless communication.
- 360° Customer Connect for sending customized, automated voice reminders and confirmations.
- Conversational AI-enabled assistant for personalized customer support.
- Data analytics and dashboards for customer segmentation, contactability, and collections insights.
- Secure data lake for storing and analyzing borrower mobile behavior and repayment data.
- Digital payment integration for facilitating financial transactions.
- Xact technology for delivering targeted and relevant information to customers.