Avyott provides an AI‑driven customer communication platform that automatically creates and manages support tickets in systems like Mantis and ServiceNow. It supports multiple languages for native‑language interactions and scales its infrastructure to handle growing message volumes, continuously improving response accuracy by learning from each client’s data.
Funding
Funding not disclosed
Founders
Product
Problem
Customer support teams often struggle to handle large volumes of messages in multiple languages while keeping ticketing systems synchronized, leading to delayed responses and fragmented workflows.
Solution
Avyott offers an AI‑driven messaging platform that automates multilingual communication and integrates directly with ticketing tools such as Mantis and ServiceNow. The system routes incoming messages, creates tickets automatically, and scales its infrastructure to match message volume, ensuring consistent performance during peak periods. By continuously learning from a client’s own data, the AI improves response relevance and context awareness over time, reducing manual effort and enhancing customer satisfaction. The platform centralizes interactions, allowing support agents to manage conversations and tickets from a single interface.
Target Audience
Primary users are customer support and service teams in mid‑size to large enterprises that require multilingual messaging and tight integration with existing ticketing workflows.
Features
- Real‑time translation supporting major global languages for seamless customer interaction
- Automatic ticket creation and synchronization with popular systems (Mantis, ServiceNow, etc.)
- Elastic scaling architecture that adjusts to fluctuating message volumes without performance loss
- Continuous model training on proprietary customer data to deliver more accurate, context‑aware replies
- Unified dashboard for agents to monitor conversations and ticket status in one place