The startup offers a passenger disruption management platform that utilizes real-time data analytics to track flight delays, cancellations, and overbooking. By identifying alternative flights and providing instant alerts, the platform enhances operational efficiency for airlines and improves the travel experience for affected passengers.
Funding
$11.9M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Airlines face significant challenges in managing passenger disruptions caused by flight delays, cancellations, and overbookings, leading to increased operational costs and diminished customer satisfaction. Existing systems often lack real-time data integration and automated communication, resulting in delayed recovery options and a frustrating experience for affected passengers.
Solution
AviLabs offers Plan3, a passenger disruption management platform designed to automate communication and recovery options for airlines. By leveraging real-time data analytics, Plan3 identifies affected passengers and provides self-service solutions such as automated rebooking, hotel accommodations, and meal vouchers. The platform streamlines airline operations, reduces disruption-related expenses, and enhances the overall passenger experience by offering timely and convenient assistance during travel disruptions. Plan3 integrates with existing airline systems to provide a comprehensive solution for managing and mitigating the impact of flight disruptions.
Target Audience
The primary target audience includes airlines of all sizes seeking to improve their passenger disruption management processes, enhance customer satisfaction, and reduce operational costs associated with flight delays and cancellations.
Features
- Real-time flight monitoring and disruption detection using data analytics
- Automated passenger communication via email, SMS, and mobile app notifications
- Self-service rebooking engine with alternative flight options
- Integrated hotel and meal voucher management
- API integration with airline reservation systems (e.g., GDS) and customer relationship management (CRM) platforms
- Customizable rule engine for automated recovery actions based on disruption type and passenger status
- Reporting dashboard for tracking disruption costs, passenger satisfaction, and operational efficiency