Avaamo provides a deep learning-based Virtual Assistant Platform that automates contact center operations by enabling natural language understanding and multi-turn dialogues. This technology allows enterprises to review 100% of calls with high accuracy, significantly reducing wait times and improving customer experience.
Funding
Funding not disclosed
Founders
Product
Problem
Many contact centers struggle to review more than a small fraction of customer calls, leading to inconsistent quality assurance and missed opportunities for improvement. Manual quality assurance processes are time-consuming, expensive, and prone to human error, hindering efforts to optimize agent performance and customer experience.
Solution
Avaamo provides a generative AI platform that automates contact center operations through natural language understanding and multi-turn dialogues. The platform leverages its LLaMB framework to enable enterprises to automatically review 100% of calls with pinpoint accuracy. This allows for comprehensive quality monitoring, identification of areas for agent training, and improved customer experience through automated business processes and reduced wait times. Avaamo's solutions are tailored for various industries, offering curated sets of skills that automate and resolve common use cases.
Target Audience
Avaamo targets enterprises across various industries, including healthcare, finance, and IT, seeking to automate contact center operations, improve customer experience, and enhance agent performance.
Features
- LLaMB framework for building generative AI enterprise applications
- AutoQA feature for automated quality assurance of contact center calls
- Natural language understanding and multi-turn dialogue capabilities
- Pre-built domain skills for various industries, including healthcare, banking, education, mutual funds, supply chain, and ITSM
- Integration with existing supply chain tools and processes
- Conversational AI engine that transforms complex enterprise workflows into conversations
- Voice AI capabilities for immediate, personalized assistance