Jackie is an AI-powered receptionist designed for GP practices that handles patient phone requests end‑to‑end, from triage to appointment booking. It can safely process over 20 request types—including appointments, repeat prescriptions, and health checks—by gathering clinical information, performing safety checks, and automatically updating practice systems.
Funding
Funding not disclosed
Founders
Product
Problem
GP practices face high call volumes for routine administrative requests such as appointment booking, prescription repeats, and vaccination scheduling, which overload reception staff and lead to inconsistent patient experiences. Manual handling also risks missing safety indicators that require immediate clinical attention.
Solution
Jackie is an AI‑powered virtual receptionist that answers inbound patient calls, captures the necessary triage information, and completes the requested administrative action end‑to‑end. It supports more than 20 request types, automatically fills the appropriate triage forms, and books appointments according to the practice’s booking rules. Built‑in safety checks detect clinical red flags, pause the workflow, and route the call to a human receptionist while advising the patient to seek urgent care. All interactions are logged and structured for easy review, ensuring compliance and consistent service without adding to staff workload.
Target Audience
Jackie is intended for GP practice reception teams and administrators who manage high volumes of routine patient calls and need a reliable, compliant automation solution.
Features
- Voice‑driven conversational interface that guides patients through symptom, duration, and safety‑indicator questions
- Automated completion and submission of practice‑specific triage forms before any booking
- Direct integration with practice scheduling systems to book, cancel, or reschedule appointments in real time
- Support for over 20 routine request types, including repeat prescriptions, vaccination slots, health checks, and medical certificates
- Clinical safety engine that identifies emergency indicators, interrupts the process, and escalates to human staff
- Structured data capture for all calls, enabling audit trails and easy handover to clinicians when needed
- Configurable administrative booking rules to match each practice’s protocols and compliance requirements