Automaise develops a no-code AI platform that creates, deploys, and manages virtual agents for customer service automation, enhancing operational efficiency and agent productivity. By utilizing generative AI and natural language processing, the platform enables businesses to automate customer interactions, significantly reducing response times and improving customer satisfaction metrics.
Funding
$5.4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
OCFounders
Product
Problem
Many businesses struggle to efficiently manage high volumes of customer service inquiries, leading to long wait times, inconsistent support quality, and frustrated customers. Traditional customer service models often require significant staffing and training costs, making it difficult to scale support operations effectively.
Solution
Automaise offers a no-code AI platform that enables businesses to automate customer experience at scale. The platform allows users to create, deploy, and manage AI agents capable of handling a wide range of customer interactions across various channels, including voice and chat. By leveraging generative AI, NLP, and machine learning, Automaise empowers businesses to provide personalized, real-time support, resolve issues autonomously, and improve agent productivity. The platform's AI agents can be trained on specific business data and workflows, ensuring accurate and relevant responses.
Target Audience
Automaise is designed for companies with 10 to 5,000 support agents across various industries, including e-commerce, retail, banking, insurance, telco, and logistics.
Features
- No-code AI Studio for creating and fine-tuning AI models without programming
- Automation Studio for designing tailored customer service workflows
- Conversational AI for omni-channel virtual assistants across voice and text
- Agent Assist, an AI-powered copilot that provides real-time support and information to human agents
- Case Automation to automate case ticketing and resolution processes within CRM systems
- AI Workflows for automating complex back-office tasks and processes
- Integration with popular CRM, ERP, and communication platforms
- Quokka LLM, a proprietary large language model optimized for customer service interactions in European Portuguese
- AI-powered voice solutions with generative AI for dynamic responses and transactional capabilities