Aurelian offers an AI‑driven conversational assistant that handles inbound voice, SMS, and web‑chat non‑emergency 911 calls, gathering required details, triaging potential emergencies, and routing or summarizing requests without dispatcher involvement. The platform integrates with existing phone lines, supports customizable routing and language options, and meets CJIS and SOC II Type 2 security standards, reducing call volume and hold times for public safety answering points.
Funding
$14M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
3OFounders
Product
Problem
Public safety answering points (PSAPs) receive a high volume of non‑emergency 911 calls that occupy dispatchers, increase hold times, and contribute to staff burnout, while still requiring accurate information capture and routing.
Solution
Aurelian provides an AI‑driven conversational assistant that answers inbound phone calls, texts, and web‑chat for non‑emergency 911 inquiries in real time. The system engages callers with natural dialogue, collects required details, triages potential emergencies, and either routes the call to the appropriate department, creates a CAD‑ready summary, or resolves the request automatically. By handling these interactions without dispatcher involvement, Aurelian reduces daily non‑emergency workload, eliminates hold times, and frees telecommunicators to focus on true emergencies. The platform integrates via call forwarding to existing phone lines and can be customized by jurisdiction, language, and routing logic while maintaining full data ownership. Security is ensured through CJIS‑aligned architecture and SOC II Type 2 compliance, with all data stored in the United States.
Target Audience
Primary customers are public safety answering points, emergency communications centers, and municipal dispatch agencies that manage non‑emergency 911 call volumes.
Features
- Real‑time AI assistant for voice, SMS, and web‑chat that conducts human‑like conversations and gathers caller information
- Automatic emergency triage and routing to the appropriate department or creation of CAD‑ready incident summaries
- 24/7 operation with no dispatcher intervention, delivering instant answers and eliminating hold times
- Configurable routing, language support, and logic per agency or jurisdiction, deployable across all existing lines
- CJIS‑aligned and SOC II Type 2 compliant architecture with all data stored in the U.S. and no data mining or sharing