Audena is an AI voice-agent platform that automates high-friction operational calls, such as order confirmations, failed delivery follow-ups, and payment recovery, to recover revenue that operators typically write off. The platform integrates with existing tools like Shopify, HubSpot, and Salesforce, and claims to recover up to 35% of failed cash-on-delivery orders while adding 18–22% to delivered-order revenue. It offers customizable agent personas, enterprise-grade governance, and deployment across voice, WhatsApp, and email channels.
- Artificial Intelligence
- AI Agents
- Commerce & Shopping
- Logistics & Supply Chain
- Software Only
Funding
Founders
Product
Problem
Operational calls—such as order confirmations, failed delivery follow-ups, and payment recovery—are messy, time-consuming, and often neglected, leading to significant revenue loss. Most operators write off failed cash-on-delivery (COD) orders and other recoverable revenue because handling these interactions manually is inefficient and costly.
Solution
Audena provides an AI voice-agent platform that automates these high-friction operational calls, acting as a voice layer on top of a business's existing tech stack. The platform handles outbound and inbound calls across voice, WhatsApp, and email, managing order confirmations, reminders, follow-ups, and lead qualification without replacing current systems. Audena integrates with tools like Shopify, HubSpot, Salesforce, 3PLs, payment gateways, and helpdesks, and can be configured with custom workflows, voices, and knowledge bases. Every action is attributed and measurable, with outcomes tied directly to business results such as payment recovery and delivery operations, while enterprise-grade governance ensures compliance and oversight.
Target Audience
Primary customers are revenue teams, operations leaders, and enterprise workflows in D2C e-commerce, logistics, and MENA-based operations that need to automate high-friction customer calls and recover lost revenue.
Features
- AI voice agents that handle outbound and inbound calls for order confirmations, reminders, follow-ups, and lead qualification
- Integrates with existing tools including Shopify, HubSpot, Salesforce, 3PLs, payment gateways, and helpdesks
- Customizable agent personas, voices, workflows, and knowledge bases to match brand tone and operational rules
- Deploys across voice, WhatsApp, email, and CRM systems without replacing the existing stack
- Enterprise-grade governance with role-based access, audit trails, compliance controls, and human handoff capabilities
- Performance-priced plans billed against agreed outcomes, with "no recovery, no payment" pilot options
- Data stored in EU, US, or MENA cloud regions with region pinning available for enterprise customers