Atlas provides bespoke AI solutions integrated with customer support workflows for faster, accurate service delivery. The platform features Autopilot for 24/7 automated responses and Copilot to assist agents with contextual drafts. It also includes knowledge management tools to maintain a single source of truth across support channels.
Funding
$3.4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
AFJASCFounders
Product
Problem
Customer support teams often struggle to manage interactions across multiple channels, leading to fragmented communication and delayed response times. Analyzing customer needs and identifying key issues requires significant effort and data analysis expertise.
Solution
Atlas is a customer support platform that consolidates interactions from various channels—including chat, email, SMS, WhatsApp, and Slack—into a unified, chronological timeline. The platform uses AI-powered suggestions to help support teams respond quickly and effectively. Session recordings provide visual context, enabling teams to understand customer issues without extensive back-and-forth. Atlas also offers advanced search capabilities, allowing users to perform powerful queries across customer data without needing a data analyst.
Target Audience
Atlas is designed for customer support teams and customer experience professionals who need to manage customer interactions efficiently and gain insights into customer needs.
Features
- Unified timeline view of customer interactions across multiple channels
- AI-powered suggested responses and article recommendations
- Session recording for visual understanding of customer issues
- Integrated chatbot workflow builder for guiding customers
- Advanced search functionality for querying customer data
- Slack integration for managing support directly from Slack