The startup offers a travel booking platform that integrates community insights and responsive customer service to enhance the traveler experience. By providing competitive pricing and real-time social media updates on major destinations, it enables users to make informed travel decisions and streamline their booking process.
Funding
$18.6M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Traditional online travel booking platforms often lack personalized recommendations and transparent pricing, leading to traveler frustration and difficulty in finding the best deals. Many platforms also lack responsive customer support, leaving travelers stranded when unexpected issues arise.
Solution
@hotel is a travel booking platform that leverages a large social media community to provide users with exclusive hotel deals and responsive customer service. By sourcing deals through its extensive network of 75 million travelers on Instagram, @hotel offers competitive pricing and access to otherwise unadvertised room rates. The platform also provides 24/7 customer support via email, call, or WhatsApp, ensuring travelers receive real-time assistance and personalized solutions throughout their trip. @hotel distinguishes itself by offering transparent pricing with no hidden fees and guarantees that promised amenities are provided.
Target Audience
@hotel primarily targets leisure travelers, particularly those active on social media platforms like Instagram, who are seeking affordable hotel deals, personalized recommendations, and reliable customer support.
Features
- Instagram-exclusive hotel deals with discounts up to 40%
- 24/7 customer support via email, call, or WhatsApp
- Transparent pricing with a zero hidden fees guarantee
- Book with confidence guarantee ensuring promised amenities are provided
- Access to a community of 75 million travelers for curated insights
- Personalized travel concierge service for airport transfers and tour recommendations
- User accounts to unlock private room rates