Assort Health provides an omnichannel patient engagement platform powered by specialty-trained Agentic AI for healthcare organizations. This system automates tasks like appointment management, triage, and prescription requests across various specialties. The platform integrates with existing EHR/PMS systems to increase labor capacity and improve patient access efficiency.
Funding
$3.5M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Healthcare call centers face significant staffing shortages and operational inefficiencies, leading to high call drop rates and extended patient wait times. The reliance on manual processes for appointment scheduling and patient inquiries contributes to increased costs and potential revenue loss as patients seek alternative healthcare providers due to poor access.
Solution
Assort Health offers a generative AI-powered platform designed to automate patient interactions within healthcare call centers, addressing staffing challenges and improving operational efficiency. By seamlessly integrating with existing Electronic Health Record (EHR) systems, the platform enables 24/7 appointment scheduling, efficient handling of patient inquiries, and reduced call drop rates. Assort Health's AI agents are specifically trained for healthcare, understanding the nuances of patient needs and scheduling protocols, ensuring accurate and timely appointment bookings. The platform transforms call centers from cost centers into revenue generators by improving patient access and reducing operational burdens.
Target Audience
The primary target audience includes healthcare organizations, hospitals, and clinics seeking to optimize their call center operations, reduce costs, and improve patient access through AI-driven automation.
Features
- Generative AI agents specialized for healthcare call centers, capable of understanding complex medical terminology and patient needs.
- Seamless integration with over 84 EHR systems, utilizing open standards like HL7 and FHIR for data exchange.
- 24/7 automated appointment scheduling, cancellation, and confirmation.
- Intelligent call routing and switchboard functionality to direct patients to the appropriate department or provider.
- AI-powered provider triage to match patients with the most suitable healthcare professional based on their symptoms and needs.
- Customizable online forms for patient intake, scheduling requests, and other common inquiries.
- Automated patient engagement and reminder system with personalized messaging and links.
- After-hours answering service enabling patients to schedule appointments and access information outside of regular business hours.