Assembled is a workforce management platform that integrates in-house, outsourced, and AI-driven support teams, providing real-time data insights and automated scheduling to optimize staffing efficiency. The platform addresses the challenges of managing diverse support operations by offering a unified dashboard for performance tracking and AI-assisted customer resolution.
Funding
$70.7M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Managing support operations across in-house teams, outsourced vendors, and AI-powered systems presents challenges in achieving unified visibility and optimized staffing. Traditional workforce management solutions often lack the real-time data insights and automation needed to efficiently handle diverse support channels and fluctuating customer demands. This can lead to overstaffing, understaffing, and inconsistent customer experiences.
Solution
Assembled offers a support operations platform that unifies in-house, outsourced, and AI-driven workforces, providing a single source of truth for managing and optimizing customer support. The platform delivers real-time data insights, automated scheduling, and AI-assisted customer resolution to streamline support operations. By integrating various support channels and workforces into a unified dashboard, Assembled enables businesses to make smarter staffing decisions, automate repetitive tasks, and improve agent productivity.
Target Audience
Assembled is designed for support operations leaders, workforce managers, and customer support teams in eCommerce, Fintech, Healthcare, and SaaS industries seeking to optimize staffing, automate customer resolutions, and improve overall support efficiency.
Features
- Omnichannel forecasting and automated schedule generation for agents, BPOs, and AI-powered support.
- Real-time analytics and historical data insights for informed staffing decisions.
- AI-powered agent co-pilot to guide agents to faster, on-brand replies.
- AI-driven automation of customer resolutions and integrated workflows.
- Vendor management tools for unified planning and reporting with BPOs.
- Simulation capabilities to measure the impact of staffing adjustments and AI automation.
- Open API and one-click integrations for seamless data surfacing.
- AI-powered voice, chat, and email agents for automated customer support.