About Assembled

Assembled is a workforce management platform that integrates in-house, outsourced, and AI-driven support teams, providing real-time data insights and automated scheduling to optimize staffing efficiency. The platform addresses the challenges of managing diverse support operations by offering a unified dashboard for performance tracking and AI-assisted customer resolution.

```xml <problem> Managing support operations across in-house teams, outsourced vendors, and AI-powered systems presents challenges in achieving unified visibility and optimized staffing. Traditional workforce management solutions often lack the real-time data insights and automation needed to efficiently handle diverse support channels and fluctuating customer demands. This can lead to overstaffing, understaffing, and inconsistent customer experiences. </problem> <solution> Assembled offers a support operations platform that unifies in-house, outsourced, and AI-driven workforces, providing a single source of truth for managing and optimizing customer support. The platform delivers real-time data insights, automated scheduling, and AI-assisted customer resolution to streamline support operations. By integrating various support channels and workforces into a unified dashboard, Assembled enables businesses to make smarter staffing decisions, automate repetitive tasks, and improve agent productivity. </solution> <features> - Omnichannel forecasting and automated schedule generation for agents, BPOs, and AI-powered support. - Real-time analytics and historical data insights for informed staffing decisions. - AI-powered agent co-pilot to guide agents to faster, on-brand replies. - AI-driven automation of customer resolutions and integrated workflows. - Vendor management tools for unified planning and reporting with BPOs. - Simulation capabilities to measure the impact of staffing adjustments and AI automation. - Open API and one-click integrations for seamless data surfacing. - AI-powered voice, chat, and email agents for automated customer support. </features> <target_audience> Assembled is designed for support operations leaders, workforce managers, and customer support teams in eCommerce, Fintech, Healthcare, and SaaS industries seeking to optimize staffing, automate customer resolutions, and improve overall support efficiency. </target_audience> ```

What does Assembled do?

Where is Assembled located?

Assembled is based in San Francisco, United States.

When was Assembled founded?

Assembled was founded in 2018.

How much funding has Assembled raised?

Assembled has raised 70700000.

Location

San Francisco, United States

Founded

2018

Funding

70700000

Employees

132 employees

Major Investors

New Enterprise Associates

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Assembled

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Executive Summary

assembled.com 5K+

Crunchbase

Founded 2018 – San Francisco, United States

Funding

Estimated Funding

$50M+

Major Investors

New Enterprise Associates

Team (100+)

No team information available.

Company Description

Problem

Managing support operations across in-house teams, outsourced vendors, and AI-powered systems presents challenges in achieving unified visibility and optimized staffing. Traditional workforce management solutions often lack the real-time data insights and automation needed to efficiently handle diverse support channels and fluctuating customer demands. This can lead to overstaffing, understaffing, and inconsistent customer experiences.

Solution

Assembled offers a support operations platform that unifies in-house, outsourced, and AI-driven workforces, providing a single source of truth for managing and optimizing customer support. The platform delivers real-time data insights, automated scheduling, and AI-assisted customer resolution to streamline support operations. By integrating various support channels and workforces into a unified dashboard, Assembled enables businesses to make smarter staffing decisions, automate repetitive tasks, and improve agent productivity.

Features

Omnichannel forecasting and automated schedule generation for agents, BPOs, and AI-powered support.

Real-time analytics and historical data insights for informed staffing decisions.

AI-powered agent co-pilot to guide agents to faster, on-brand replies.

AI-driven automation of customer resolutions and integrated workflows.

Vendor management tools for unified planning and reporting with BPOs.

Simulation capabilities to measure the impact of staffing adjustments and AI automation.

Open API and one-click integrations for seamless data surfacing.

AI-powered voice, chat, and email agents for automated customer support.

Target Audience

Assembled is designed for support operations leaders, workforce managers, and customer support teams in eCommerce, Fintech, Healthcare, and SaaS industries seeking to optimize staffing, automate customer resolutions, and improve overall support efficiency.