Carelon Palliative Care provides 24/7 multidisciplinary palliative services that combine in‑home and virtual visits to manage symptoms, advance care planning, and caregiver support for patients with serious or chronic illnesses. Care plans are recorded in secure EHRs and shared via HL7/FHIR APIs, enabling real‑time coordination with primary physicians and health‑plan partners to reduce hospitalizations.
Funding
Funding not disclosed
Founders
Product
Problem
Patients and caregivers dealing with serious, advanced-stage, or chronic illnesses often experience unpredictable symptom spikes, complex medical decisions, and limited support between clinical visits, which can lead to unnecessary hospitalizations and diminished quality of life.
Solution
Carelon Palliative Care delivers evidence‑based, community‑focused palliative services that extend care beyond the clinic. A board‑certified multidisciplinary team provides 24/7 symptom management, advance care planning, and coordinated in‑home or virtual visits, aligning with the patient’s primary physicians and specialists. Care plans are documented in secure electronic health records and shared via interoperable APIs, enabling real‑time updates and seamless care transitions. Integrated analytics track utilization metrics, demonstrating reduced hospital admissions and higher member satisfaction for health plan partners. By offering continuous clinical oversight and caregiver resources, the service empowers patients to remain at home while maintaining clinical safety.
Target Audience
Primary users are individuals living with serious or chronic illnesses and their families, while health plans and referring providers (physicians, specialists, and care coordinators) are key partners seeking to improve outcomes and control costs.
Features
- Multidisciplinary team comprising board‑certified physicians, advanced practice providers, registered nurses, and licensed social workers delivering coordinated care.
- 24/7 telephonic and video support platform that triages symptom exacerbations and provides immediate clinical guidance.
- In‑home visit program following standardized symptom‑management protocols, including pain, nausea, dyspnea, and psychosocial distress.
- Electronic care plans with advance directives and goals‑of‑care documentation, integrated via HL7/FHIR‑compatible APIs into partner EHR systems.
- Data‑driven outcomes dashboard that monitors hospital admission rates, readmission risk scores, and patient‑reported outcome measures (PROMs) for continuous quality improvement.
- Caregiver education portal offering evidence‑based resources, training modules, and emotional support tools accessible via web and mobile.
- Virtual care suite supporting secure video consultations, remote monitoring of vital signs, and automated visit summaries shared with the patient’s care team.