Askly provides a premium live chat solution with AI automation for e-commerce, enabling multilingual customer support without the need for development. The platform reduces cart abandonment by up to 24% and increases recurring revenue by up to 32% through real-time translation and personalized engagement tools.
Funding
$355K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
E-commerce businesses often struggle to provide timely and effective customer support, especially across multiple languages, leading to cart abandonment and lost revenue opportunities. Traditional live chat solutions can be expensive to operate and may not offer the level of automation needed to handle a high volume of inquiries efficiently.
Solution
Askly offers a live chat platform with integrated AI automation designed to enhance customer support for e-commerce businesses. The platform provides real-time translation capabilities, enabling multilingual support without requiring additional staff or development resources. By detecting exit intent and delivering personalized offers, Askly helps reduce cart abandonment and increase recurring revenue. The system balances AI-driven automation with human interaction, ensuring customers receive relevant and helpful support.
Target Audience
Askly primarily targets e-commerce businesses looking to improve customer support, reduce cart abandonment rates, and increase revenue through multilingual, AI-powered live chat.
Features
- Real-time translation for multilingual customer support
- AI-powered automation that learns from team interactions to provide human-like responses
- Exit-intent detection to trigger personalized offers and reduce cart abandonment
- Unified inbox for managing messages from website, Facebook, and Instagram
- Comprehensive conversation history for both support teams and customers
- Team collaboration tools, including conversation assignment, internal chat, and tagging
- Business insights, including customer location, viewed products, device type, and browser information
- Mobile app for responding to customer inquiries from any device