Loom Health
Loom Health provides AI-powered patient-facing agents that integrate with existing EHR systems to automate patient messaging, refill requests, scheduling, and symptom triage. The platform handles requests across text, web chat, and inbox channels, resolving common patient inquiries in under 90 seconds on average. Clinics can deploy the HIPAA-compliant agents in minutes with drag-and-drop EHR and calendar integrations.
- AI Agents
- Healthcare Technology
- Digital Health
- Artificial Intelligence
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Healthcare providers face mounting administrative burden from patient messages, refill requests, and scheduling inquiries, leading to response times measured in hours and diverting clinical staff away from direct patient care. This creates patient frustration and operational inefficiency in modern medical practices.
Solution
Loom Health delivers fully customizable, AI-powered patient-facing agents that integrate directly into a clinic's existing workflows. The platform connects to an EHR in minutes and adapts to each practice's specific protocols, brand voice, and rules. Loom handles patient requests across text messaging, web chat, and the EHR inbox, automatically triaging, routing, and responding to messages. The AI manages refills, scheduling, follow-ups, and symptom triage, allowing clinical teams to focus on higher-value care delivery. The agents resolve common requests in under 90 seconds on average.
Target Audience
Primary customers are healthcare providers, including medical clinics and private practices, that need to reduce administrative workloads and improve patient communication response times across multiple channels.
Features
- Inbox automation that triages, routes, and responds to patient messages across refills, scheduling, and intake forms
- Web-based AI symptom triage that converts website visitors into booked appointments while capturing clinical context
- HIPAA-compliant SMS communication for refills and scheduling without requiring a patient app download
- Drag-and-drop EHR and calendar integration for rapid deployment with existing practice infrastructure
- Fully customizable agent behavior and branding, enabling each clinic to enforce its own rules and protocols