Felicity provides a no-code platform that creates custom AI agents to automate healthcare business processes such as revenue cycle, patient access, and EHR integration. Users design workflows via a browser or natural language, and the agents execute across local or cloud environments with AI self‑healing, audit logs, and HIPAA‑compliant security. The service is sold as a subscription to enterprises, generating revenue through usage‑based licensing and API integration fees.
Funding
Funding not disclosed
Founders
Product
Problem
Healthcare organizations rely on fragmented EHR, billing, and scheduling interfaces that require extensive manual data entry and repetitive navigation, leading to high labor costs and error rates. Traditional robotic process automation (RPA) solutions are brittle, need custom scripting, and lack built‑in compliance controls, making them difficult to maintain in regulated environments.
Solution
Felicity delivers AI‑driven automation agents that replace conventional RPA for healthcare operations. Users create workflows through a no‑code, natural‑language interface, which the platform translates into hybrid deterministic‑probabilistic agents capable of navigating web portals, extracting data, and updating multiple systems. Built‑in self‑healing mechanisms detect UI changes or unexpected pop‑ups and automatically adjust execution without developer intervention. The agents can run locally or in the cloud, giving organizations flexibility to meet latency, data‑ residency, or security requirements. End‑to‑end encryption, HIPAA‑aligned controls, and detailed video replay logs ensure auditability and regulatory compliance. A robust API and webhook layer enable seamless integration with existing enterprise tools and downstream analytics platforms.
Target Audience
The primary customers are operations and revenue‑cycle teams, patient‑access coordinators, and IT departments within hospitals, health systems, and large outpatient networks that need to automate cross‑system clinical and administrative workflows.
Features
- No‑code workflow designer that accepts natural‑language descriptions and generates executable AI agents
- Hybrid deterministic + probabilistic AI engine for reliable browser automation across heterogeneous healthcare portals
- AI self‑healing module that monitors UI changes and automatically re‑optimizes scripts in real time
- Human‑in‑the‑loop guardrails allowing selective review or intervention on critical steps
- Secure video replay and granular log export for compliance audits and process validation
- RESTful API and webhook framework for bi‑directional integration with EHR, billing, scheduling, and analytics systems
- Deployable on-premises or in a private cloud with end‑to‑end encryption and HIPAA‑compliant data handling