Dialog
About Dialog
Dialog provides an AI-powered shopping assistant for e-commerce merchants to guide customers to the right products and answer detailed questions instantly. This solution aims to increase conversion rates, reduce returns, and provide actionable customer insights through personalized recommendations and automated follow-ups.
<problem>E‑commerce merchants often struggle to guide shoppers to the right products, answer detailed product questions instantly, and reduce return rates, leading to lost sales and higher support costs.</problem> <solution>Dialog delivers an AI‑powered shopping assistant that engages visitors in real time, mimicking in‑store guidance. The assistant uses a personalized product recommender to ask qualifying questions or analyse images, directing shoppers to suitable items from the homepage. On product detail pages, the AI PDP Assistant provides instant answers, compares alternatives, and suggests the best fit. Captured shopper intent and contact details enable automated email and SMS follow‑ups through Smart Reengagement. All conversational data is aggregated into actionable insights for product and marketing teams. The solution integrates with major e‑commerce platforms (Shopify, Magento, WooCommerce, etc.) and supports multilingual, 24/7 interactions while allowing merchants to set guardrails on AI responses.</solution> <features> - AI Product Recommender: asks tailored questions or analyses images to surface relevant products directly on the homepage. - AI PDP Assistant: delivers instant, on‑page answers, product comparisons, and personalized recommendations. - Smart Reengagement: captures intent and contact info to trigger automated email/SMS follow‑ups. - Conversation Insights: extracts trends, recurring questions, and feedback from chat logs for product and marketing decisions. - Seamless integration with Shopify, PrestaShop, Magento, WooCommerce, Salesforce via ready‑made connectors. - Customizable guardrails to restrict AI responses and protect brand messaging. - Multilingual support and 24/7 availability for global shoppers. </features> <target_audience>Dialog targets online retailers—especially those with complex or unique product assortments—looking to improve conversion rates, lower return rates, and gain deeper customer insights.</target_audience> <traction>Caps Me reported a 15% lift in conversions, a 3.15× increase in conversion rate, a 25% rise in average order value, and 95% customer satisfaction after deploying Dialog. Additional merchants cite a +40% increase in add‑to‑carts (Un Bon Maillot) and notable CRO gains on Shopify Plus stores (DelseyParis). The app holds a 5.0 rating on the Shopify App Store.</traction> <sources> - https://askdialog.com/ - https://askdialog.com/customers - https://askdialog.com/platform - https://askdialog.com/solutions/ai-product-recommender - https://askdialog.com/solutions/ai-pdp-assistant - https://askdialog.com/solutions/smart-reengagement - https://askdialog.com/solutions/conversation-insights - https://apps.shopify.com/dialog-ai-sales-assistant </sources>
What does Dialog do?
Dialog provides an AI-powered shopping assistant for e-commerce merchants to guide customers to the right products and answer detailed questions instantly. This solution aims to increase conversion rates, reduce returns, and provide actionable customer insights through personalized recommendations and automated follow-ups.
Where is Dialog located?
Dialog is based in Paris, France.
When was Dialog founded?
Dialog was founded in 2023.
- Location
- Paris, France
- Founded
- 2023
- Employees
- 13 employees
- Major Investors
- Hexa