AIDN is an AI-powered patient engagement platform that operates through WhatsApp, handling pre-visit intake, front-desk reception, and post-visit aftercare for modern clinics. The platform integrates with any EHR system and is aligned with POPIA, GDPR, and HIPAA privacy standards, enabling secure, 24/7 patient communication.
Funding
Funding not disclosed
Founders
Product
Problem
Clinics often struggle with fragmented patient communication across multiple channels, leading to missed intake information, unanswered front-desk questions, and incomplete aftercare follow-ups. This creates administrative burden, reduces patient satisfaction, and leaves urgent cases potentially overlooked.
Solution
AIDN provides a WhatsApp-native clinical AI platform that automates the entire patient journey through three specialized agents: a Pre-visit Intake Agent that collects symptoms, history, forms, and medications before arrival; a Front desk Reception Agent that answers common questions, routes requests, and keeps urgent cases visible; and an Aftercare Agent that sends reminders, checks outcomes, and closes unresolved patient loops. Patients interact with AIDN through a single, familiar WhatsApp conversation, using text or voice notes, while the platform works with any EHR system. The AI understands clinical context and operates 24/7, ensuring always-on patient communication. AIDN is designed to be secure and private, aligned with POPIA, GDPR, and HIPAA regulations, and supports human handoff when needed.
Target Audience
Primary customers are modern clinics and healthcare providers seeking to automate patient communication, as well as EHR platforms looking to offer integrated patient engagement capabilities.
Features
- Three specialized AI agents (Intake, Reception, Aftercare) covering the full patient journey within one WhatsApp conversation
- Voice note support allowing patients to respond with audio messages in addition to text
- Structured patient context collection including symptoms, history, medications, and visit context before arrival
- 24/7 always-on patient communication with automated reminders and outcome checks
- POPIA, GDPR, and HIPAA aligned security and privacy protocols
- EHR-compatible workflows enabling integration with any electronic health record system
- Human handoff capability for urgent cases or complex requests