Ascendo AI deploys an L4 System of Agents engineered for heavy industry field service operations. This platform transforms unstructured tribal knowledge and dark data into actionable operational intelligence by integrating across existing enterprise systems like SAP and ServiceNow. The result is a significant reduction in service escalations, improved First-Time Fix Rates, and enhanced technician expertise across complex physical assets.
Funding
Funding not disclosed
Founders
Product
Problem
Customer support teams often struggle with fragmented data, leading to slow problem identification, inconsistent support quality, and delayed resolutions. Agents spend excessive time searching across multiple systems for relevant information, hindering their productivity and negatively impacting customer experience.
Solution
Ascendo AI provides an AI-powered platform that automates and enhances customer support workflows by integrating with existing systems of record and engagement. The platform leverages AI, Cognitive RPA, NLP, and ML technologies to deliver real-time insights, predictive alerts, and knowledge intelligence directly to support agents. By providing a unified view of customer interactions, product information, and relevant knowledge articles, Ascendo AI enables agents to resolve issues faster, improve first-call resolution rates, and proactively address potential problems. The no-code platform also empowers end customers with fully autonomous or semi-autonomous self-service options.
Target Audience
Ascendo AI targets customer support teams, support leaders, and field service organizations seeking to improve agent productivity, enhance customer self-service, and gain better visibility into customer interactions.
Features
- AI-powered anomaly detection and predictive alerts to proactively identify and address potential issues
- Real-time knowledge intelligence to provide agents with instant access to relevant information and solutions
- Cognitive RPA capabilities to automate repetitive tasks and streamline support workflows
- Integration with existing CRM, ticketing, and knowledge management systems for a unified view of customer data
- No-code self-service portal for end customers, enabling them to resolve issues independently
- Support for 161 languages to cater to a global customer base
- Comprehensive dashboards and reporting to track key support metrics and identify areas for improvement