Arch Order Ltd provides a digital ordering platform that integrates with existing ePOS systems, enabling quick service and casual dining restaurants to streamline customer ordering and enhance loyalty programs. By utilizing self-service kiosks and native mobile apps, the platform increases consumer spending by up to 30% while improving operational efficiency and customer experience.
Funding
Funding not disclosed
Founders
Product
Problem
Quick service and casual dining restaurants often struggle with long customer queues, order inaccuracies, and limited opportunities to engage customers with loyalty programs. Traditional ordering processes can be inefficient, leading to lost revenue and diminished customer satisfaction.
Solution
Arch Order provides a comprehensive digital ordering platform designed to streamline operations and enhance the customer experience for quick service and casual dining restaurants. The platform integrates with existing ePOS systems and offers self-service kiosks and native mobile apps, enabling customers to place orders quickly and accurately. By providing tools for customer rewards and incentives, Arch Order helps restaurants turn one-time customers into loyal regulars. The platform also includes a back-of-house console that provides real-time reporting and stock control, ensuring smooth operations across all channels.
Target Audience
Arch Order primarily targets quick service and casual dining restaurants seeking to improve operational efficiency, increase customer spending, and enhance customer loyalty through digital ordering solutions.
Features
- Intuitive self-service kiosks with a user-friendly interface to shorten queues and increase order values
- Customizable native mobile apps for branded mobile ordering experiences without requiring app downloads
- Configurable customer loyalty programs with incentives and communication tools to drive repeat business
- Real-time business reporting to identify top-selling items, analyze revenue flows, and understand location performance
- Integrated stock control to synchronize inventory across all ordering channels and prevent stockouts
- Order throttling to control the rate at which specific items are sold
- Secure data encryption to protect customer records and transaction history
- Centralized console to manage menus and orders across all channels, minimizing errors and saving time