Alchemer Mobile provides a mobile‑first feedback SDK for iOS, Android and React Native that lets product teams embed in‑app surveys, NPS prompts, bug reports and contextual polls, aggregating responses from push, email, SMS and native widgets into a unified data lake. Real‑time analytics correlate feedback with usage metrics and expose REST APIs and webhooks for integration with CI/CD pipelines, issue trackers and BI tools, while offering role‑based access controls and GDPR‑compliant security.
Funding
Funding not disclosed
Founders
Product
Problem
App product managers often lack a unified, real‑time channel to capture user feedback directly within mobile applications, resulting in delayed insights, fragmented data sources, and slower iteration cycles.
Solution
Alchemer Mobile delivers a mobile‑first feedback platform that embeds a lightweight SDK into iOS and Android apps, enabling in‑app surveys, NPS prompts, bug reports, and contextual polls to be launched instantly. The SDK aggregates responses from push notifications, email, SMS, and native widgets into a centralized data lake, normalizing formats and enriching each entry with user metadata such as session length, device type, and feature usage. A built‑in analytics engine processes this stream in real time, generating sentiment scores, usage‑feedback correlation matrices, and churn risk indicators that product teams can act on within minutes. The platform exposes RESTful APIs and webhook endpoints for seamless integration with CI/CD pipelines, ticketing systems (e.g., Jira, ServiceNow), and BI tools (e.g., Tableau, Power BI), automating the feedback‑to‑development loop. Role‑based access controls, end‑to‑end encryption, and GDPR‑compliant data retention policies ensure that both customer and employee data remain secure while remaining accessible to authorized stakeholders.
Target Audience
The primary users are mobile app product managers, UX researchers, and support leads at consumer‑facing app companies who need rapid, actionable feedback loops across development, QA, and customer‑success teams.
Features
- Cross‑platform SDK (Swift, Kotlin, React Native) with zero‑impact UI overlays for in‑app feedback collection
- Multi‑channel capture: push, email, SMS, and native widgets, all funneled into a unified schema
- Real‑time analytics dashboard with sentiment trending, feature‑usage correlation, and automated anomaly alerts
- Extensible API layer (REST, webhooks) for bi‑directional sync with CI/CD, issue trackers, and data warehouses
- Offline mode that stores responses locally and syncs securely when connectivity is restored
- Granular role‑based permissions and audit logs to meet SOC 2 and GDPR compliance requirements
- White‑label customization of survey UI, branding, and localization for global app deployments