This platform provides restaurants with tools to manage and fulfill online orders from various sources, including direct orders and third-party delivery apps. By centralizing order management and offering on-demand driver access, the platform helps restaurants streamline delivery operations and improve efficiency.
Funding
Funding not disclosed
Founders
Product
Problem
Restaurants face challenges in managing and fulfilling online orders efficiently across multiple platforms, including direct orders and third-party delivery services. Coordinating deliveries, especially with limited staff, and responding promptly to customer inquiries on various channels can be difficult and costly. High commission fees from third-party delivery apps further erode profit margins.
Solution
Appio provides restaurants with an AI-powered platform to streamline online order management and delivery operations, enabling them to increase direct sales and reduce reliance on third-party services. The platform centralizes orders from various sources, including WhatsApp, phone, social media, and third-party apps like Uber Eats, Rappi, and Didi Food, into a single system. It connects restaurants with a network of over 200,000 drivers, facilitating deliveries in under 30 minutes without commission fees. Appio also features an AI-powered virtual cashier that automates customer service on WhatsApp, responding to inquiries, taking orders, providing real-time delivery tracking, and requesting Google reviews 24/7. This allows restaurants to improve customer relationships, increase efficiency, and retain more profit.
Target Audience
Appio targets restaurants and restaurant chains looking to streamline their online order management, reduce dependency on third-party delivery services, and improve customer engagement.
Features
- Centralized order management system for all online channels (WhatsApp, phone, social media, third-party delivery apps)
- AI-powered virtual cashier for automated customer service and order taking via WhatsApp
- Integration with a network of over 200,000 drivers for on-demand delivery services
- Real-time delivery tracking and automated notifications for customers
- Commission-free delivery options to increase restaurant profitability
- Consolidated menu and operations management across all integrated platforms
- Tools to promote direct ordering and customer loyalty