Aphy provides an AI-driven platform that automates hotel back‑office workflows such as reservation validation, payment processing, OTA commission reconciliation, and inbox routing. It integrates via bi‑directional APIs with major PMS systems (Apaleo, Mews, Opera Cloud) and offers a configurable workflow builder and real‑time analytics dashboard for revenue and operations teams. The service is delivered as a subscription with optional custom extensions and 24/7 multilingual support.
Funding
Funding not disclosed
Founders
Product
Problem
Hotel operators spend significant time on repetitive back‑office tasks—reservation validation, payment handling, OTA commission reconciliation, and inbox triage—often using disparate systems that require manual data entry and are prone to errors. These inefficiencies limit staff availability for guest‑focused activities and can impair cash‑flow visibility.
Solution
Aphy delivers an agentic AI platform that automates core hotel back‑office workflows in real time. The system connects to leading property management systems (Apaleo, Mews, Opera Cloud) via secure APIs, continuously monitors reservation data, processes payments, validates OTA commissions, and categorises inbound communications. Built‑in business rules and machine‑learning models resolve exceptions automatically, while a unified dashboard surfaces actionable insights for revenue and operations teams. The platform is subscription‑based, with optional custom workflow extensions and 24/7 multilingual support to ensure continuous operation across global properties.
Target Audience
The primary customers are hotel operators and revenue managers at mid‑size to large hotel chains that rely on PMS platforms such as Apaleo, Mews, or Opera Cloud and seek to automate back‑office processes.
Features
- Agentic AI engine that executes reservation checks, payment authorisations, commission audits, and inbox routing without human intervention.
- Bi‑directional API connectors for Apaleo, Mews, and Opera Cloud enabling plug‑and‑play integration and real‑time data sync.
- Configurable workflow builder allowing property‑specific rule sets, escalation paths, and multi‑language templates.
- Centralised analytics console with KPI visualisations for cash‑flow, OTA cost variance, and FTE savings.
- Enterprise‑grade security: end‑to‑end encryption, role‑based access control, and compliance with international data‑privacy standards.
- Scalable cloud‑native architecture supporting thousands of concurrent properties with automatic load balancing.
- 24/7 multilingual support desk and live chat for rapid issue resolution and platform onboarding.