Antonella provides AI‑driven analysis of WhatsApp communications for Brazilian businesses, turning chat data into actionable metrics on service quality, team performance, and compliance. The platform evaluates interactions against tone‑of‑voice guidelines, flags policy or LGPD risks, and generates simple reports that help identify training gaps and reduce legal exposure.
Funding
Funding not disclosed
Founders
Product
Problem
Brazilian companies rely heavily on WhatsApp Business for internal communication, where critical decisions and customer interactions occur, but the content of these chats is not systematically captured or analyzed, leading to missed insights and compliance risks.
Solution
Antonella connects to a company’s WhatsApp Business numbers and applies AI-driven analytics to the full stream of messages, audio, images, and files. The platform extracts sentiment, categorizes inquiries, and evaluates whether interactions follow the defined tone of voice and service guidelines, surfacing performance gaps and best practices. It aggregates activity into actionable metrics on leads, training needs, and team evolution, delivering simple reports for managers. All conversations are stored securely with audit trails, risk alerts, and controls that help organizations meet internal policies and LGPD requirements without disrupting daily workflows.
Target Audience
Primary customers are mid‑size to large Brazilian enterprises that use WhatsApp Business for internal coordination and customer service, including contact centers, sales teams, and compliance‑focused departments.
Features
- End‑to‑end integration with WhatsApp Business accounts to ingest 100% of chat content (text, audio, images, files)
- AI‑powered analysis of sentiment, topic clustering, and compliance with custom tone‑of‑voice guidelines
- Quality management dashboards that highlight performance gaps, best practices, and training opportunities
- Performance metrics on lead generation, response times, and team development trends
- Secure, LGPD‑compliant storage with immutable audit trails and automated risk alerts
- Role‑based access controls and reporting tools for managers and compliance officers