Animal HealthLink (AHL) provides remote triage services for veterinary practices, utilizing a team of registered veterinary technicians to manage after-hours client inquiries and direct emergencies to appropriate care facilities. This service reduces after-hours phone calls by up to 80%, allowing veterinary staff to focus on critical patient care and improving overall practice efficiency.
Funding
Funding not disclosed
Founders
Product
Problem
Veterinary practices often face a high volume of after-hours calls from pet owners, leading to staff burnout and potential disruptions in patient care. Determining the urgency of these calls and directing pet owners to the appropriate care facility can be challenging and time-consuming for on-call veterinarians.
Solution
Animal HealthLink (AHL) provides veterinary practices with remote teletriage services, utilizing registered veterinary technicians to manage after-hours client inquiries. AHL's service filters non-emergency calls, directing true emergencies to the appropriate emergency room while ensuring general practice clients are scheduled accordingly. By handling a significant portion of after-hours communications, AHL reduces the burden on veterinary staff, allowing them to focus on daytime patient care and improve overall practice efficiency. The service aims to improve both staff and client retention, reduce unnecessary ER visits, and improve revenue for the veterinary practice.
Target Audience
AHL's primary customers are veterinary practices in the US and Canada, including both on-call emergency practices and general practices, seeking to improve staff well-being, client satisfaction, and practice efficiency.
Features
- After-hours call management by registered veterinary technicians
- Triage of client inquiries to determine the urgency of the situation
- Direction of emergencies to designated emergency veterinary facilities
- Support for both on-call emergency practices and general practices
- Reduction of after-hours call volume by an average of 80%
- Detailed communication and reporting to the veterinary team
- Integration of human teletriage research for effective telehealth solutions