Andon
Andon is an AI automation platform that converts standard operating procedures and policies into production workflows for business-critical operations. The platform uses AI agents to read policy documents, apply rules, and route low-confidence cases to human reviewers, with complete audit trails for every decision. It is currently deployed in healthcare revenue cycle operations, handling denials, appeals, and prior authorization workflows.
- AI Agents
- Artificial Intelligence
- Healthcare Technology
- Enterprise Software
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Complex operational environments involve conflicting evidence, long waits, policy changes, and system failures. Organizations often rely on prototypes or ad-hoc processes that appear convincing in clean conditions but break down when faced with real-world ambiguity, leading to inconsistent decisions and the inability to explain outcomes after the fact.
Solution
Andon turns standard operating procedures into production workflows that apply explicit rules, interpret case-specific evidence, and involve people only when necessary. The platform carries decisions through the full operational lifecycle across the systems a team already uses, maintaining continuity from initial input through policy application to human review and case completion. AI agents read policy documents, apply the rules, and flag cases requiring sign-off, while the system preserves state so work continues seamlessly even when human input arrives days later. Andon maintains a complete history of every workflow run, enabling organizations to trace exactly what happened and why, and routes low-confidence recommendations to human reviewers with contextual information so ambiguous cases receive appropriate oversight without stalling the process.
Target Audience
Operations teams in organizations that run complex, high-stakes processes such as underwriting, claims processing, compliance reviews, and other evidence-based decision workflows that require consistency and auditability. The platform is currently deployed in healthcare revenue cycle operations, including denials, appeals, and prior authorization.
Features
- Workflow engine that accepts source material, applies policy rules, pauses with context for human review, and resumes after a decision
- Confidence-based routing that automatically directs low-confidence or conflicting-evidence cases to human reviewers
- Integration with existing systems so workflows continue across tools already in use by the team
- Complete run history with case-level audit trails showing each step from receipt through policy application and review
- Versioned workflows and run history to support policy changes and operational accountability
- Stateful case handling that preserves workflow position and resumes automatically when pending human input arrives
- Healthcare-specific workflows for denials and appeals, prior authorization, and revenue cycle operations, built from existing SOPs and payer policies
- PHI handling with BAA agreements and no use of customer data for model training