AMAZD provides a Guided Sales Suite that integrates personal consultation directly into online buying journeys for complex purchase decisions. The platform allows sales teams to proactively drive customer experience across text, audio, and video interactions. It deeply integrates with commerce backends and CRM systems to offer a 360° customer view and accelerate sales cycles from initial intent to final purchase.
Funding
Funding not disclosed
Founders
Product
Problem
Many B2C and B2B companies struggle to provide personalized guidance to customers making large or complex online purchases. Existing online sales and communication tools often fail to deliver curated buying experiences, leading to missed revenue opportunities. Customers require personal assistance to confidently complete these transactions.
Solution
AMAZD's Guided Sales Suite integrates personal consultation directly into online buying journeys. The platform enables sales teams to proactively drive customer experience across multiple interactions. By integrating with e-commerce backends like Shopify, Magento, and Shopware, as well as CRM systems like Hubspot and Salesforce, AMAZD facilitates sales opportunities in every interaction and provides a 360° customer view. Sales agents can observe website visitors and reach out to them in real-time, similar to an in-store experience, and even fill carts for customers.
Target Audience
AMAZD targets B2C and B2B brands and merchants with complex online product offerings who need to provide personalized guidance to customers.
Features
- Proactive sales outreach based on website visitor behavior
- Real-time communication via text, audio, and video calls
- Integration with e-commerce platforms (Shopify, Magento, Shopware)
- Integration with CRM systems (Hubspot, Salesforce)
- Personalized touchpoints that redirect customers to the website
- Cart filling capabilities for sales agents
- Ability to integrate external experts into the sales process