AMA XpertEye offers an AI-powered platform for frontline operations, enabling remote expert assistance through live video collaboration to reduce downtime. It captures and curates operational knowledge, providing real-time insights and support for efficient problem resolution.
Funding
Funding not disclosed
Founders
Product
Problem
Frontline teams often face operational challenges that require immediate expert guidance, leading to downtime and delayed problem resolution. Capturing and disseminating critical operational knowledge effectively is also a persistent challenge, hindering consistent performance and knowledge transfer.
Solution
AMA XpertEye provides an AI-powered platform designed for knowledge acquisition and sharing, facilitating remote collaboration and data collection for frontline operations. The platform enables instant connection with subject matter experts via live video sessions to reduce downtime and accelerate issue resolution. It leverages AI to capture, curate, and make critical information accessible, ensuring teams have up-to-date data for informed decision-making. This solution supports various use cases, including remote assistance, audits, inspections, and customer service, by providing a unified communication and data management system.
Target Audience
The platform targets frontline workers and their supporting experts across industries such as maintenance, customer service, audit and inspection, and healthcare, aiming to improve operational efficiency and knowledge transfer.
Features
- Real-time, multi-point-of-view video streaming from various connected devices (e.g., PTZ cameras, endoscopes, smart glasses).
- Interactive shared workspace for drawing, annotation, and screen sharing during live sessions.
- Guest invitation system via SMS or email for spontaneous, no-download collaboration.
- AI-powered session summarization, multilingual transcription, and action item extraction.
- Merlin AI assistant for providing real-time, context-aware insights to frontline workers.
- Live translation capabilities for speech-to-text and speech-to-speech communication.
- Full-body anonymization feature to protect privacy while retaining visual context.
- API for seamless integration with existing enterprise software and data systems.
- Secure data storage with ISO 27001, GDPR, and HIPAA compliance.
- Support for multiple data capture formats including video, audio, and thermal imaging.