Altur provides AI-powered chatbot automation for customer service, collections, and marketing, enabling businesses to manage customer interactions across calls and WhatsApp. The platform enhances engagement by automating responses and facilitating real-time collaboration between human agents and AI assistants, resulting in a 40x increase in conversations and a 10x return on investment.
Funding
$100K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many businesses struggle to efficiently manage customer interactions across multiple channels like phone calls and messaging apps, leading to missed opportunities and inconsistent service. Manually handling a high volume of inquiries can overwhelm human agents, resulting in delayed responses and reduced customer satisfaction.
Solution
Altur provides an AI-powered platform that automates customer service, collections, and marketing interactions across voice and text channels. The platform uses AI assistants to handle initial inquiries, qualify leads, and resolve common issues, freeing up human agents to focus on more complex tasks. Altur's multi-agent inbox enables real-time collaboration between human agents and AI assistants, ensuring seamless handoffs and consistent messaging. Businesses can also leverage Altur to create and deploy targeted outreach campaigns via calls and WhatsApp, automatically engaging with customers and driving conversions.
Target Audience
Altur primarily targets businesses that need to manage a high volume of customer interactions across multiple channels, including customer service, collections, and marketing teams.
Features
- AI-powered assistants that can be trained to handle specific tasks and respond like human agents
- Multi-agent inbox for real-time collaboration between human agents and AI assistants across channels
- Automated lead qualification and routing to the appropriate agent or department
- Campaign management tools for creating and deploying targeted outreach campaigns via calls and WhatsApp
- Intelligent tagging of conversations for automated categorization and analysis
- Personalized scheduling of campaigns and follow-up interactions
- Detailed campaign statistics, including open rates, response rates, and rejection rates