Altigen Technologies delivers integrated Microsoft Teams‑based communication solutions, including Direct Routing for PSTN calling, AI‑powered chatbots, compliant call recording, and a fully managed cloud PBX called MaxCloud.
Funding
$1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Enterprises, especially financial institutions, often rely on fragmented communication tools that require on‑premises hardware, separate licensing, and complex integrations, leading to high maintenance costs, limited scalability, and compliance challenges.
Solution
Altigen Technologies provides integrated Microsoft Teams‑based communication suites that extend Teams with Direct Routing for PSTN calling, AI‑driven chatbots, and compliant call recording. Their MaxCloud offering delivers a fully managed cloud PBX and unified communications platform, consolidating voice, messaging, video, and mobile access into a single service hosted in Altigen’s cloud. By leveraging Microsoft’s ecosystem, the solutions enable seamless migration from legacy PBX systems, reduce the need for on‑site equipment, and ensure regulatory‑grade security and auditability. The platform also includes AI‑enhanced contact‑center features such as omni‑channel routing, real‑time analytics, and Azure OpenAI‑powered automation, helping organizations improve customer service while maintaining control over data.
Target Audience
Primary customers are mid‑size to large enterprises—particularly banks, credit unions, and other financial institutions—that require secure, scalable unified communications and contact‑center capabilities integrated with Microsoft Teams.
Features
- Direct Routing integration for native PSTN calling within Microsoft Teams
- AI‑powered web chatbot and Azure OpenAI tools for instant support and automation
- Fully managed cloud PBX (MaxCloud) with presence, IM, video conferencing, and mobile app
- Compliance‑ready call recording and secure data storage meeting ISO 27001, PCI DSS, GDPR, and HIPAA standards
- Omni‑channel contact center (CoreEngage) with voice, chat, SMS, WhatsApp, and social messaging
- Real‑time reporting, sentiment analysis, and AI‑generated conversation summaries
- Seamless CRM integrations (Salesforce, MS Dynamics, Zoho, HubSpot, ServiceNow) and role‑based access control
- Web‑based administration and drag‑and‑drop flow builder for rapid configuration