Alden provides AI‑driven coordination tools for home‑care agencies, automating shift scheduling, caregiver onboarding, and 24/7 call‑center interactions. Its modular platform integrates with existing EHR systems to handle outreach via text, voice, and email, fill open shifts, and maintain compliance, reducing manual outreach and administrative overhead. The service is sold as a subscription SaaS, with pricing based on agency size and the number of active modules deployed.
Funding
Funding not disclosed
Founders
Product
Problem
Home care agencies often rely on fragmented tools and manual processes for shift scheduling, caregiver communication, and client outreach, leading to high administrative overhead, low shift fill rates, and caregiver disengagement. These inefficiencies delay care delivery and increase operational costs, especially for agencies handling Medicaid‑funded services.
Solution
Alden delivers AI‑powered coordination agents that automate core agency workflows across scheduling, call handling, caregiver onboarding, and client engagement. The platform learns caregiver preferences to proactively fill gaps, executes multi‑channel outreach (SMS, voice, email) in real time, and synchronizes updates with the agency’s EHR. A 24/7 voice AI call center triages caregiver and client calls, reschedules visits, and escalates urgent cases, reducing the need for human intervention. Integrated caregiver management tools capture skills, verify compliance, and maintain availability status, while the client experience manager conducts proactive condition check‑ins and service‑upsell outreach. All modules are configurable and can be deployed incrementally, delivering measurable ROI within weeks without a heavy IT lift.
Target Audience
The solution is aimed at home health and home care agencies that manage large caregiver pools and Medicaid‑funded shifts, as well as regional home‑care networks seeking to streamline operations and improve caregiver retention.
Features
- Preference‑learning scheduler that auto‑matches open shifts to caregivers, executes outreach via SMS, voice, and email, and updates the EHR instantly
- 24/7 multilingual voice AI call center that triages callouts, reschedules visits, confirms availability, and escalates critical alerts to human coordinators
- Automated caregiver onboarding workflow that collects credentials, validates compliance, tracks skill tags, and maintains real‑time readiness status
- Client experience manager that runs condition‑based check‑ins, monitors care plan adherence, and triggers targeted service‑recommendation outreach
- Modular architecture with RESTful APIs for seamless integration with existing practice management and payroll systems
- Analytics dashboard providing shift‑fill KPIs, caregiver response rates, and ticket deflection metrics in near‑real time
- Low‑code configuration interface allowing agencies to enable or disable modules per use case without extensive development effort