Akeana provides a unified feedback management platform that consolidates reviews, surveys, social mentions, and direct customer input into a single, AI‑enhanced dashboard. The system uses natural‑language processing to tag, cluster, and score sentiment, enabling product, CX, and marketing teams to spot trends, prioritize issues, and route feedback automatically. Customizable reports, API access, and role‑based controls help enterprises integrate insights into their existing analytics workflows.
Funding
$100M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Businesses often struggle to collect, organize, and act on customer feedback across multiple channels, leading to fragmented insights and delayed decision‑making.
Solution
Akeana offers a unified feedback management platform that aggregates comments, reviews, and survey responses from various sources into a single dashboard. The system categorizes and tags input using natural‑language processing, enabling teams to identify trends and prioritize issues quickly. Integrated analytics provide sentiment scores and actionable metrics, while automated workflows route critical feedback to the appropriate departments. Users can generate custom reports and export data for deeper analysis, helping organizations improve products and services based on real‑time customer insights.
Target Audience
Primary customers are product managers, customer experience teams, and marketing departments in mid‑size to large enterprises that need centralized visibility into user feedback.
Features
- Multi‑channel aggregation of reviews, surveys, social mentions, and direct feedback
- AI‑driven sentiment analysis and topic clustering for rapid insight extraction
- Customizable dashboards with real‑time metrics and trend visualizations
- Automated routing and escalation rules to assign feedback to relevant teams
- Exportable data sets and API access for integration with existing BI tools
- Role‑based access controls and audit logs for secure collaboration