AI.Work offers autonomous AI Workers that automate high‑volume service requests for internal operations teams by orchestrating multi‑agent workflows across tools such as ServiceNow, Jira, Slack, Teams, and Zoom. The platform enforces configurable compliance policies, provides full audit logs, and supports any LLM while allowing human‑in‑the‑loop escalation for decisions that require judgment.
Funding
$10M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
LVFounders
Product
Problem
Enterprise operations teams spend significant manual effort handling routine service requests across IT, HR, procurement, and legal functions. These tasks often require navigating multiple siloed tools, enforcing complex compliance policies, and coordinating human approvals, leading to delays and elevated operational costs. The lack of an integrated, automated workflow engine hampers scalability and 24/7 service continuity.
Solution
AI.Work delivers autonomous AI Workers that act as digital teammates for internal operations. Each worker runs a multi‑agent workflow engine that can ingest requests from systems such as ServiceNow, Jira, Slack, Teams, and Zoom, apply organization‑specific policy checks, and execute actions without human intervention. The platform is LLM‑agnostic, allowing enterprises to plug in their preferred large language model while maintaining GDPR and SOC 2 compliance. When a decision requires human judgment, the worker escalates the task, logs every step, and provides contextual information to the responsible stakeholder. Pre‑trained skill modules for IT, HR, procurement, legal, and office operations can be customized via low‑code configuration to match existing processes. Continuous monitoring and analytics give operations leaders visibility into task throughput, compliance adherence, and cost savings.
Target Audience
The primary customers are internal operations groups of mid‑size to large enterprises—IT service desks, HR service centers, procurement offices, legal ops teams, and corporate facilities departments—that need to automate high‑volume, policy‑driven workflows while maintaining compliance and human oversight.
Features
- Multi‑agent orchestration engine that coordinates LLM‑driven agents, rule engines, and external APIs to resolve service requests end‑to‑end
- Pre‑built, department‑specific skill libraries (e.g., IT onboarding, HR benefits, procurement PO tracking, legal NDA review) that are customizable without code changes
- Platform‑agnostic connectors for ServiceNow, Jira, Slack, Microsoft Teams, Zoom, and other enterprise SaaS tools, enabling bi‑directional data flow
- Real‑time policy enforcement engine with configurable compliance rules (GDPR, SOC 2, internal access controls) that audits every action
- Human‑in‑the‑loop escalation workflow that surfaces context‑rich tickets to approvers while preserving autonomous execution for routine steps
- Bring‑Your‑Own‑LLM capability, supporting OpenAI, Anthropic, Cohere, or on‑premise models, with secure model isolation
- Comprehensive audit log and analytics dashboard for operational metrics, SLA tracking, and cost‑impact reporting
- Role‑based access control and end‑to‑end encryption to protect sensitive employee and vendor data