The startup offers an AI-powered customer contact intelligence platform that analyzes customer interactions across multiple channels in real-time. By identifying the root causes of unnecessary contacts, the platform enables businesses to enhance customer experience and achieve measurable cost savings through improved operational efficiency.
Funding
$310K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many B2C companies struggle with high volumes of customer contacts across multiple channels, leading to increased operational costs and reduced customer satisfaction. Identifying the root causes of these contacts and assigning ownership for resolution is often a manual, time-consuming process.
Solution
Aiwo provides a customer contact intelligence platform that leverages AI to analyze customer interactions across various channels in real-time. The platform identifies the root causes of unnecessary customer contacts, categorizes them, and automatically links them to the relevant products, services, or business units. By visualizing the cost of these contacts and providing actionable insights, Aiwo enables businesses to prioritize development actions, improve operational efficiency, and enhance the overall customer experience. The platform integrates with existing CRM, support, and ticketing systems via API, ensuring seamless data flow and analysis.
Target Audience
Aiwo primarily targets large B2C companies in industries such as telecommunications, retail, and energy that are seeking to improve customer service efficiency, reduce operational costs, and enhance customer experience.
Features
- Real-time AI-powered analysis of customer contacts across multiple channels
- Automatic identification and categorization of root causes for unnecessary contacts
- Visualization of the cost associated with each contact reason
- Automated call summarization using large language models
- Integration with CRM and support systems (e.g., ZenDesk, Salesforce, Genesis) via API
- Customizable dashboards for different organizational roles, allowing filtering by business unit, service, segment, or channel
- Export API for enriching existing CRM or BI data
- Support for major European languages, including Nordic languages