AIVITEX provides a video-aided remote support platform that allows companies to conduct customer consultations and service visits without the need for physical presence. This technology reduces travel time and costs while enhancing service efficiency, addressing the challenges of skills shortages and increasing demand for sustainable, digital solutions.
Funding
Funding not disclosed
Founders
Product
Problem
Many companies face challenges in providing efficient customer consultations and service visits due to skills shortages, high travel costs, and the increasing demand for sustainable solutions. Traditional on-site visits can be time-consuming, costly, and environmentally unfriendly.
Solution
AIVITEX offers a video-aided remote support platform that enables companies to conduct customer consultations and service visits without the need for physical presence. The platform allows businesses to optimize employee utilization by providing digital services and remote support, eliminating the need for extensive travel. AIVITEX helps companies reduce their carbon footprint by offering sustainable digital services and online support, minimizing energy consumption associated with on-site visits. The platform also includes features for documentation, form customization, and integration with existing systems, ensuring a seamless transition to digital operations.
Target Audience
AIVITEX targets companies that require frequent interaction with end-customers and conduct numerous on-site visits, including those in electromobility, housing, insurance, and home office sectors.
Features
- Live video support with pointing and scribble functions for real-time visual guidance.
- Photo and video capture during live sessions with automatic report integration.
- Customizable forms and templates for various use cases.
- Automated documentation and report generation.
- White-labeling options for custom branding.
- Secure data transmission and GDPR compliance.
- Integration capabilities with existing software systems via API.
- Savings calculator to estimate potential cost reductions from remote services.