Aisera provides a Generative AI platform that utilizes domain-specific large language models and autonomous AI agents to enhance productivity across IT, HR, and customer service functions. By enabling proactive incident detection and self-service user actions, Aisera helps enterprises reduce resolution times and improve operational efficiency, resulting in measurable cost savings and increased employee satisfaction.
Funding
$174.6M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
GSTBFounders
Product
Problem
Many enterprises face challenges in managing IT, HR, and customer service functions efficiently, leading to slow resolution times and reduced operational effectiveness. Traditional methods often lack proactive incident detection and rely on manual processes, resulting in increased costs and decreased employee satisfaction.
Solution
Aisera provides an Agentic AI platform that leverages domain-specific large language models (LLMs) and autonomous AI agents to streamline operations across IT, HR, and customer service. The platform enables proactive prediction of major incidents and outages, coupled with AI-driven self-service capabilities, to automate tasks and resolve issues swiftly. By offering a unified interface for interacting with AI agents, Aisera enhances task accuracy and reduces development times through dynamic action flows. The platform's intentless conversational AI understands and responds to complex user requests in real-time, fostering a natural and intuitive conversational experience.
Target Audience
Aisera targets large enterprises seeking to improve productivity and efficiency across IT, HR, and customer service functions, including IT directors, HR managers, and customer service executives.
Features
- Agentic Orchestration and Reasoning Engine: Enhances task accuracy with specialized agents tuned to departmental needs.
- Agentic Dynamic Flows: Reduces development times and maintenance overhead by enabling self-service user actions.
- Universal AI Copilot: Provides a unified interface for interacting with AI agents across the enterprise.
- Domain-specific LLMs: Reduces hallucinations and increases the accuracy of AI Agent responses across engineering, finance, IT, and more.
- Intentless Conversational AI: Understands and responds to complex user requests in real-time.
- Proactive Prediction and Major Incident Detection: Prevents revenue loss and reduces resolution times by proactively detecting and resolving major incidents and outages.
- AI Workflow Builder: Allows users to quickly create and deploy conversational AI solutions.
- TRAPS Framework: Provides enterprise-class security, governance, and compliance.