aiphoria is an AI-powered voice analytics platform that captures, transcribes, and analyzes customer interactions to deliver actionable business insights. The platform supports native voice capture across SIP, SIPREC, Microsoft Teams, and Cisco BroadWorks, with AI-driven conversation analysis built on Microsoft Azure. It is ISO 42001 certified, one of the first companies to achieve this AI governance standard.
- Artificial Intelligence
- Data & Analytics
- Enterprise Software
- Software Only
Funding
Founders
Product
Problem
Businesses struggle to extract actionable insights from the vast volume of customer voice interactions, which are often unstructured, under-analyzed, and difficult to mine for compliance, quality, and performance improvements. Traditional call recording and analysis tools lack the intelligence to surface meaningful patterns, leaving teams with raw data instead of clear guidance.
Solution
aiphoria provides a comprehensive AI-driven platform that captures, transcribes, and analyzes every customer conversation to deliver deep, actionable insights. The platform natively integrates with major telephony systems, including SIP, SIPREC, Microsoft Teams compliance recording, and Cisco BroadWorks, ensuring seamless voice data capture. Its AI models, built on Microsoft Azure, automatically identify key signals, sentiment, and compliance risks, transforming raw calls into structured intelligence. With a focus on responsible AI, aiphoria is one of the first companies to achieve ISO 42001 certification, ensuring ethical and transparent AI governance across all products.
Target Audience
Primary customers are contact centers, compliance officers, and customer experience teams in regulated industries such as financial services, healthcare, and telecommunications that need secure, AI-powered voice analytics.
Features
- Native voice capture via SIP, SIPREC, Microsoft Teams compliance recording, and Cisco BroadWorks, with API-based integration options
- AI-driven conversation analysis that detects sentiment, key topics, and compliance risks in real time
- Custom workflow builder and API for defining bespoke patterns, rules, and signals
- Built on Microsoft Azure with a PaaS-first, infrastructure-as-code approach for scalable, global deployment
- Enterprise-grade security with ISO 27001, ISO 42001, SOC 2, HIPAA, PCI DSS 4.0, and CSA STAR certifications
- Auto-scaling infrastructure to handle demand spikes without overpaying for idle capacity