Aimanager is an operational intelligence platform for retail chains and franchises that converts customer experience and daily operations data into concrete improvement actions. The platform monitors metrics like Google reviews, mystery shopper results, and staff performance across locations, while its AI mentor, Aimentor, identifies issues, notifies teams, and suggests location-specific action plans. It serves over 200 locations across 8 countries with monthly subscription plans based on location count and features.
Funding
Funding not disclosed
Founders
Product
Problem
Retail chains and franchises often lack a unified view of their operations, with customer feedback, staff performance, and operational metrics scattered across surveys, spreadsheets, and phone calls. This fragmentation forces managers to rely on intuition rather than data, leading to missed opportunities for improvement and delayed responses to declining customer satisfaction or operational issues.
Solution
Aimanager provides an operational intelligence platform that centralizes customer experience and operational data from every location, transforming it into actionable insights. The platform integrates multiple data sources including Google reviews, mystery shopper forms, surveys, staff activity reports, and optional camera/sensor analytics. Its AI mentor, Aimentor, cross-references what happens in each location with what customers are saying, identifying improvement opportunities, notifying teams when attention is needed, and suggesting specific action plans tailored to each branch. The system also generates evolution reports so managers can verify whether implemented actions actually improved performance.
Target Audience
Primary customers are retail chains, hospitality businesses (horeca), and shopping centers operating multiple locations across Europe and Latin America that need to improve operational efficiency and customer experience.
Features
- Google review metrics with automatic response capabilities that reply to customer reviews within minutes
- Mystery shopper execution forms and brand experience scanning tools for measuring service quality
- Staff activity monitoring with KPI generation per location through a 3-step operations web app
- AI mentor (Aimentor) that identifies opportunities, sends notifications, and suggests location-specific action plans in real time
- Optional camera and sensor integration for analyzing customer and staff behavior, including queue times, foot traffic, and demographic data
- Custom AI agents and API connections for advanced operational control
- Integration with KRON Analytics for business intelligence data including visitor age, gender, dwell time, and queue length