AIM8 provides an AI‑powered “copilot” for contact‑center supervisors, automatically tagging every call and delivering a weekly action plan that highlights missed promises, weak rebuttals, and high‑value opportunities. By training on industry‑specific conversations, the platform generates predictive scores for debtor prioritization, empathy metrics, and pinpointed moments where negotiations break down, enabling data‑driven coaching and faster recovery without manual reporting.
Funding
Funding not disclosed
Founders
Product
Problem
Contact‑center supervisors must manually review large volumes of calls to identify coaching opportunities, missed payment promises, and weak rebuttals, which consumes hours each week and often leads to inconsistent, anecdotal feedback.
Solution
AIM8 delivers an AI‑driven weekly action plan that automatically tags 100 % of calls, assigns predictive scores to debtors, and pinpoints exact moments where negotiations break down. The platform surfaces missed promises, weak rebuttals, and high‑value repayment opportunities, allowing supervisors to prioritize agents and contacts without manual reporting. Insights are presented in a single dashboard with live alerts, enabling evidence‑based coaching and faster decision‑making. By turning raw conversations into actionable data, AIM8 helps supervisors save time, improve recovery rates, and replicate top‑performing techniques across their teams.
Target Audience
Primary customers are supervisors and managers of contact‑center operations in collections, sales, and customer‑support teams who need scalable, data‑driven coaching and debtor prioritization.
Features
- Automatic speech analytics that tags every call and extracts key events such as missed promises, objections, and unresolved rebuttals
- Predictive debtor scoring to prioritize the top 20 % of accounts that represent the majority of recoverable value
- Minute‑level detection of negotiation breakdowns with playback of the exact moment for targeted coaching
- Weekly, ready‑to‑use action plan delivered each Monday, summarizing prioritized agents, opportunities, and recommended interventions
- Real‑time dashboard showing live alerts, agent performance trends, and conversion metrics without the need for separate reports
- Industry‑specific models trained on collections, sales, and support conversations to ensure relevance to the user’s operation