About Aigent

Ubiquity provides end-to-end business process outsourcing (BPO) and customer experience (CX) solutions, utilizing custom-built technology to enhance service delivery across various industries. The company addresses inefficiencies in customer interactions and back-office operations, improving compliance and reducing operational risks while delivering measurable ROI.

```xml <problem> Many companies face challenges in managing customer experience, back-office operations, and compliance, leading to inefficiencies, increased operational risks, and difficulties in achieving desired ROI. Traditional outsourcing solutions often lack the technology and tailored approach needed to truly enhance service delivery and align with a company's brand. </problem> <solution> Ubiquity offers end-to-end business process outsourcing (BPO) and customer experience (CX) solutions designed to act as a seamless extension of a client's brand. The company directly manages customer experience, sales, back-office operations, quality assurance, and compliance, utilizing custom-built technology to enhance service delivery and mitigate risks. Ubiquity's approach involves a five-stage process, BreakthroughIQ™, which refines customer service and back-office functions, turning every interaction into a brand-building moment. This includes aligning operations with the brand's pulse, creating internal ambassadors, and fostering external advocates. </solution> <features> - Omnichannel customer experience management, including customer care, technical support, sales, retention campaigns, and loan/collection services. - Fraud, risk, and compliance management, including identity verification and dispute resolution, adhering to financial services, banking, HIPAA, and GDPR compliance standards. - Back-office administration, including analytics, auditing, research, and management. - Specialized capabilities such as accounting services, process transformation consulting, digital innovation technologies, marketing creative services, and recruitment outsourcing. - Secure work-from-home capabilities enabling capacity, continuity, and quick remote ramping. - Support for over 30 languages, enabling 24/7/365 customer experience with built-in redundancy. - Tech-driven tracking and monitoring to ensure efficient and effective service levels, with quarterly business reviews to measure Return on Outsourcing investment. </features> <target_audience> Ubiquity serves various industries, including banking, finance, insurance, healthcare, life sciences, retail, e-commerce, logistics, shipping, utilities, travel, and hospitality, targeting industry titans, innovators, and disruptors. </target_audience> ```

What does Aigent do?

Where is Aigent located?

Aigent is based in East New York, United States.

When was Aigent founded?

Aigent was founded in 2017.

Location

East New York, United States

Founded

2017

Employees

4620 employees

Major Investors

BV Investment Partners

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Aigent

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Executive Summary

aigent.ai 50K+

Crunchbase

Founded 2017 – East New York, United States

Funding

Major Investors

BV Investment Partners

Team (1000+)

No team information available.

Company Description

Problem

Many companies face challenges in managing customer experience, back-office operations, and compliance, leading to inefficiencies, increased operational risks, and difficulties in achieving desired ROI. Traditional outsourcing solutions often lack the technology and tailored approach needed to truly enhance service delivery and align with a company's brand.

Solution

Ubiquity offers end-to-end business process outsourcing (BPO) and customer experience (CX) solutions designed to act as a seamless extension of a client's brand. The company directly manages customer experience, sales, back-office operations, quality assurance, and compliance, utilizing custom-built technology to enhance service delivery and mitigate risks. Ubiquity's approach involves a five-stage process, BreakthroughIQ™, which refines customer service and back-office functions, turning every interaction into a brand-building moment. This includes aligning operations with the brand's pulse, creating internal ambassadors, and fostering external advocates.

Features

Omnichannel customer experience management, including customer care, technical support, sales, retention campaigns, and loan/collection services.

Fraud, risk, and compliance management, including identity verification and dispute resolution, adhering to financial services, banking, HIPAA, and GDPR compliance standards.

Back-office administration, including analytics, auditing, research, and management.

Specialized capabilities such as accounting services, process transformation consulting, digital innovation technologies, marketing creative services, and recruitment outsourcing.

Secure work-from-home capabilities enabling capacity, continuity, and quick remote ramping.

Support for over 30 languages, enabling 24/7/365 customer experience with built-in redundancy.

Tech-driven tracking and monitoring to ensure efficient and effective service levels, with quarterly business reviews to measure Return on Outsourcing investment.

Target Audience

Ubiquity serves various industries, including banking, finance, insurance, healthcare, life sciences, retail, e-commerce, logistics, shipping, utilities, travel, and hospitality, targeting industry titans, innovators, and disruptors.