Aidify provides AI‑powered virtual care assistants that are trained on a healthcare provider’s own clinical protocols, FAQs, and guidelines, delivering personalized, 24/7 patient support via text, voice, or web chat. The platform lets practices upload and customize their content, then tracks conversation analytics to surface trends and flag cases needing clinician attention. It supports 32+ languages and complies with HIPAA and SOC 2 standards.
Funding
Funding not disclosed
Founders
Product
Problem
Patients often have clinical questions outside of office hours, leading to missed calls, delayed information, and increased administrative burden for healthcare practices. Without a reliable, on‑demand source of accurate answers, patients may receive inconsistent guidance or seek unsafe alternatives.
Solution
Aidify offers AI‑driven Care Aids that are trained on each practice’s own clinical protocols, FAQs, consent forms, and guidelines. The system delivers personalized, HIPAA‑ and SOC 2‑compliant responses via text, voice calls, or web chat 24 hours a day, 7 days a week. Practices upload their documents, customize the AI’s tone and specialty, and integrate the Care Aid into existing patient communication channels. Real‑time analytics track conversation volumes, identify common topics, and flag interactions that require clinician review. By providing consistent, on‑demand information, the platform reduces missed calls, improves patient preparedness, and frees staff to focus on higher‑complexity care.
Target Audience
Primary customers are outpatient clinics, surgical centers, and specialty practices that handle high volumes of patient inquiries and need a scalable, compliant solution for after‑hours communication.
Features
- Automated, protocol‑specific answering of patient queries across text, voice, and web chat interfaces
- Custom training on each provider’s documents, allowing the AI to reflect the practice’s tone, specialty, and communication style
- Multilingual support for 32+ languages, enabling consistent care for diverse patient populations
- Continuous compliance with HIPAA and SOC 2 standards, ensuring secure handling of protected health information
- Dashboard analytics that surface conversation trends, usage metrics, and automated alerts for cases needing clinician intervention
- Seamless integration with existing patient outreach workflows, requiring only document upload and configuration steps