AI Tech provides AI-powered agents that automate customer support, product discovery, and component selection for B2B SaaS, Shopify, and industrial businesses. The platform combines hybrid graph and vector retrieval with a knowledge base watchdog to deliver accurate answers, seamless human handovers, and actionable analytics. It integrates with tools like Zendesk, Intercom, and Shopify to reduce ticket volume and improve resolution times.
Funding
Funding not disclosed
Founders
Product
Problem
B2B SaaS, Shopify, and industrial companies face high support ticket volumes, repetitive customer queries, and complex product-selection challenges that overwhelm human teams. Generic chatbots and static search tools often fail to understand nuanced specifications, lack handover capabilities, and degrade in accuracy over time, leading to customer frustration and operational inefficiency.
Solution
AI Tech builds AI agents that connect to a company's knowledge base, product data, and systems to automatically resolve customer inquiries, guide buyers, and match complex components. The platform uses a hybrid graph and vector retrieval approach to understand relationships, constraints, and semantic meaning, ensuring accurate answers even for large, complex datasets. A KB Watchdog continuously scans for contradictions and outdated information, maintaining long-term reliability. When the AI cannot resolve an issue, it hands off to human support with a full summary and suggested solution, while analytics dashboards provide clear visibility into performance and content gaps.
Target Audience
Primary customers are B2B SaaS companies, Shopify Plus merchants, and industrial distributors or component makers seeking to reduce support load, improve self-service accuracy, and streamline complex product discovery.
Features
- Hybrid Graph + Vector retrieval combining structured relationships with semantic search to minimize retrieval misses and handle complex queries
- KB Watchdog that automatically flags contradictions, gaps, and outdated information in the knowledge base to sustain accuracy over time
- Seamless handover to Zendesk, Intercom, or other helpdesks with AI-generated summaries and proposed resolutions for faster human response
- Analytics dashboards tracking deflection rates, handover accuracy, time to resolution, and knowledge base quality trends
- Natural language query support with parametric filters and guided chat for industrial component selection, including spec-to-part matching from PDFs and datasheets
- Enterprise-grade security with GDPR and SOC 2 compliance, flexible data retention, and comprehensive access controls