Provides AI-powered, multi-lingual virtual agents that automate 80% of customer-facing voice interactions, including reception and internal support calls. By integrating with CRMs and uploading standard operating procedures, businesses can reduce operational costs by up to 10x while maintaining 24/7 availability and high customer satisfaction.
Funding
Funding not disclosed
Founders
Product
Problem
Many businesses struggle with the high costs and staffing requirements associated with handling customer-facing voice interactions, such as reception duties and internal support calls. Traditional IVR systems often lack the intelligence and empathy needed to resolve issues effectively, leading to customer frustration and the need for human intervention. This results in operational inefficiencies and limits the ability to provide 24/7 support.
Solution
Aguken AI provides an AI-powered phone automation system that uses multi-lingual virtual agents to handle customer interactions end-to-end. The system integrates with existing CRM platforms and allows businesses to upload standard operating procedures, enabling the AI agents to resolve a wide range of queries autonomously. By automating these interactions, businesses can reduce operational costs, improve customer satisfaction with 24/7 availability, and free up human agents to focus on more complex issues. The platform leverages advanced natural language processing to deliver empathetic and context-aware responses.
Target Audience
The primary target audience includes businesses in hospitality, healthcare, and other sectors that handle a high volume of customer service calls, as well as companies seeking to automate internal support functions.
Features
- Multi-lingual virtual agents supporting English, Hindi, and Hinglish, with plans to add more Indic languages
- Integration with CRM systems for seamless data access and updates
- Ability to upload and utilize internal SOPs for consistent and accurate responses
- WhatsApp, email, and call integrations for alerts and notifications
- Advanced analytics dashboard for monitoring agent performance and identifying areas for improvement
- Scalable infrastructure to handle call volumes, even during peak times
- Empathetic AI tuning for understanding and responding to user needs