Our AI-driven platform helps small and medium-sized businesses turn raw customer feedback into actionable insights. By automatically categorizing and prioritizing comments, it streamlines the decision‑making process, enabling teams to focus on the most impactful improvements and accelerate product or service enhancements.
Funding
Funding not disclosed
Founders
Product
Problem
SMBs receive large volumes of customer feedback from multiple channels but struggle to extract clear, actionable priorities, leading to delayed decisions and missed growth opportunities.
Solution
Agilitas Solutions offers an AI‑driven customer experience analytics platform that aggregates signals from surveys, calls, emails, social media, and operational data into a unified customer profile. Proprietary machine‑learning models automatically categorize feedback, predict the financial impact of potential actions, and rank initiatives by projected business value. The platform delivers outcome‑focused recommendations that can be integrated into existing CX stacks or used as a standalone solution, enabling product, digital, and operations teams to act quickly and align around measurable results. Built on Azure, it provides enterprise‑grade security, scalability, and role‑based access, allowing organizations to move from raw data to prioritized actions within days.
Target Audience
Primary customers are small and medium‑sized businesses that need to turn diverse customer feedback into prioritized, revenue‑impacting actions, particularly product, digital, and CX teams.
Features
- Automated ingestion of multi‑source customer signals (surveys, calls, emails, SMS, social media, operational metrics) into a single profile
- AI‑powered categorization and impact scoring that predicts revenue, loyalty, and churn effects for each insight
- Prioritization engine that ranks improvement opportunities by projected business outcome
- Integration flexibility: native connectors for existing CX tools or standalone deployment
- Real‑time dashboards with outcome‑driven recommendations and cross‑functional visibility
- Enterprise security on Azure with encryption at rest/in transit, GDPR/CCPA compliance, and Azure AD SSO