Auris provides an AI‑driven virtual assistant that handles patient inquiries, appointment booking, and follow‑up via WhatsApp, Instagram and web chat, integrating directly with clinic calendars for real‑time scheduling and reminders. The platform automates routine interactions, improves conversion of appointment requests and reduces staffing needs for medical and aesthetic clinics.
Funding
Funding not disclosed
Founders
Product
Problem
Medical clinics often rely on manual phone calls or limited messaging to handle patient inquiries, schedule appointments, and provide follow‑up, leading to missed calls, delayed responses, and high staffing costs, especially outside regular office hours.
Solution
Auris offers an AI‑powered virtual assistant that engages patients through WhatsApp, Instagram, and web chat, delivering specialist‑level answers and handling appointment booking 24/7. The assistant integrates directly with the clinic’s existing calendar system, sending reminders, confirmations, and follow‑up messages to reduce no‑shows. By automating routine interactions, the platform increases conversion rates for appointment requests and lowers the need for additional reception staff, generating measurable cost savings for the practice.
Target Audience
Primary customers are medical and aesthetic clinics seeking to automate patient intake, scheduling, and follow‑up, particularly those with high appointment volumes and limited reception resources.
Features
- Multichannel support for WhatsApp, Instagram, and website chat with seamless handoff to human staff when needed
- Real‑time calendar integration for automatic appointment scheduling, reminders, and confirmations
- Context‑aware dialogue engine trained on clinical and aesthetic treatment information to answer patient questions accurately
- Objection‑handling scripts that guide patients through common concerns and improve conversion rates
- Audio and image messaging capabilities to enrich communication and convey treatment details
- Follow‑up automation for paused conversations, re‑engaging prospects and reducing drop‑off
- Official Meta integration ensuring compliance with platform policies and reliable message delivery