Acoustic offers a unified customer engagement platform that ingests real‑time behavioral data and applies AI‑driven next‑best‑action predictions to automate personalized campaigns across email, SMS, WhatsApp and push notifications. Marketers use a visual drag‑and‑drop journey builder and dynamic segmentation to design, schedule and launch high‑volume, cross‑channel messages, with built‑in analytics and API connectors for CRM and CDP integration.
Funding
Funding not disclosed
FPFounders
Product
Problem
Marketers often rely on disconnected tools and manual processes to create and send messages across email, SMS, push notifications, and messaging apps, leading to delayed execution, inconsistent personalization, and low campaign ROI. Limited real‑time insight into customer behavior makes it difficult to deliver timely, relevant experiences throughout the customer lifecycle.
Solution
Acoustic provides a unified customer engagement platform that centralizes real‑time behavioral data, AI‑driven predictions, and journey orchestration to automate cross‑channel marketing campaigns. An intuitive drag‑and‑drop composer enables marketers to design, schedule, and launch personalized messages across email, SMS, WhatsApp, and mobile push from a single interface. AI models analyze intent signals to recommend next‑best actions, while dynamic segmentation continuously updates audience groups based on the latest interactions. The platform scales to high‑volume delivery (up to 75 million emails per hour) and offers built‑in reporting, analytics, and API integrations for seamless data flow into existing CRM or CDP systems. Industry‑specific templates and best‑practice guides help brands in retail, media, travel, financial services, and gaming accelerate deployment and maintain compliance.
Target Audience
The primary users are digital marketers, CRM managers, and customer experience teams at mid‑size to enterprise brands seeking to orchestrate personalized, data‑driven campaigns across multiple channels. Key verticals include retail and e‑commerce, media & entertainment, travel & hospitality, financial services, and gaming.
Features
- Real‑time data ingestion engine that captures customer behavior and intent signals across web, mobile, and offline sources
- AI prediction engine delivering next‑best‑action recommendations and automated content personalization
- Visual journey builder with drag‑and‑drop workflow design for email, SMS, WhatsApp, and push notifications
- Dynamic segmentation engine that updates audience cohorts continuously based on behavioral triggers
- Scalable delivery infrastructure supporting up to 75 M emails per hour and high‑throughput SMS/ push messaging
- Integrated reporting dashboard with funnel analytics, attribution modeling, and KPI tracking
- Open RESTful APIs and pre‑built connectors for CRM, CDP, and e‑commerce platforms enabling bi‑directional data sync
- Industry‑specific templates and compliance controls for retail, media, travel, finance, and gaming use cases